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Privacy Policy for Saltly AI

Last Updated: January 28, 2026

1. Introduction

Welcome to Saltly AI. This Privacy Policy explains how Saltly LLC ("Saltly," "we," "us," or "our") collects, uses, discloses, and protects your information when you use our dispute management platform at saltlyai.com (the "Service").

By using our Service, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with our policies and practices, please do not use our Service.

2. Contact Information

Saltly LLC
7287 NW 78th Terrace
Medley, FL 33166
United States

For privacy-related inquiries, contact us at: developer@saltlyai.com

3. Information We Collect

3.1 Information You Provide

When you create an account and use our Service, we collect:

  • Account Information: Email address, password, and account credentials
  • Restaurant Information: Restaurant name, business details, and owner information
  • Delivery Order Information: Third-party delivery order numbers from platforms like Uber Eats and DoorDash
  • Dispute Photos: Timestamped photos of receipts and orders that you upload for dispute evidence

3.2 Information We Extract

From the photos you upload, we may extract and process:

  • Receipt details, order information, and other visible data necessary for dispute resolution
  • We do not store photo metadata such as location data, device information, or EXIF data

3.3 Automatically Collected Information

  • Cookies: We use cookies for authentication purposes to maintain your session security
  • Usage Data: We may collect information about how you access and use our Service

3.4 Information from Third Parties

We do not purchase or receive data about you from third-party data brokers. We only access information you authorize us to retrieve from delivery platforms for dispute purposes.

4. How We Use Your Information

We use the information we collect to:

  • Provide and maintain our Service: Process disputes with delivery platforms on your behalf
  • Generate evidence: Create and compile dispute documentation using your uploaded photos
  • Process payments: Facilitate payment transactions through our third-party payment processor (Stripe)
  • Communicate with you: Send service-related notifications, respond to inquiries, and provide customer support
  • Improve our Service: Analyze usage patterns to enhance user experience and functionality
  • Comply with legal obligations: Respond to legal requests and prevent fraud or abuse

We do not use your data to train AI models or sell your information to third parties.

5. How We Share Your Information

5.1 Delivery Platforms

When processing disputes on your behalf, we share:

  • Dispute photos and related evidence
  • Dispute details and supporting documentation
  • Order numbers and relevant claim information

We do not share your restaurant account information or other personal details beyond what is necessary for dispute resolution.

5.2 Service Providers

We share information with trusted third-party service providers who assist us in operating our Service:

  • Payment Processing: Stripe (for payment transactions via links)
  • AI Services: Google Gemini (for processing and analyzing dispute evidence)
  • Hosting and Infrastructure: Cloud service providers for secure data storage

These service providers are contractually obligated to use your information only as necessary to provide services to us and are required to protect your information.

5.3 Legal Requirements

We may disclose your information if required to do so by law or in response to:

  • Court orders, subpoenas, or other legal processes
  • Requests from law enforcement or government authorities
  • Protection of our rights, property, or safety, or that of our users or the public
  • Investigation of fraud, security issues, or violations of our Terms of Service

5.4 Business Transfers

In the event of a merger, acquisition, reorganization, bankruptcy, or sale of assets, your information may be transferred to the successor entity. You will be notified via email and/or a prominent notice on our Service of any such change in ownership or control of your personal information.

5.5 Authorized Use of Restaurant Images

If you are a customer of Saltly AI, you grant us permission to use your restaurant's name and image for marketing and promotional purposes. You may revoke this permission by contacting us at developer@saltlyai.com.

6. Data Retention

  • Dispute Photos: You may view, download, or delete individual photos at any time through your account. Photos are automatically deleted 3 months after submission if not manually deleted earlier
  • User Accounts: Retained indefinitely unless you explicitly request account deletion through your account settings or by contacting developer@saltlyai.com
  • Restaurant Data: Retained indefinitely unless you explicitly request deletion

You have full control over your dispute photos and can manage them directly through the Service.

7. Data Security

We implement industry-standard security measures to protect your information, including:

  • Encryption: Data is encrypted in transit using SSL/TLS and at rest in our databases
  • Access Controls: Row Level Security (RLS) policies ensure that users can only access their own data
  • Secure Authentication: Cookie-based authentication with secure session management
  • Regular Security Audits: Ongoing monitoring and assessment of our security practices

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

8. Data Breach Notification

In the event of a data breach that compromises your personal information, we will:

  • Notify affected users via email to the address associated with their account
  • Notify restaurant account owners directly
  • Provide information about the breach, affected data, and steps being taken to address it
  • Comply with all applicable data breach notification laws

9. Your Rights and Choices

9.1 Access and Portability

You have the right to request access to the personal information we hold about you and receive a copy of that information in a portable format.

9.2 Correction

You may update or correct your account information at any time through your account settings or by contacting us.

9.3 Deletion

You have the right to request deletion of your account and personal information. You can do this by:

Please note:

  • You may delete individual dispute photos at any time through the Service
  • Dispute photos are automatically deleted after 3 months if not manually deleted earlier
  • You may request deletion of your entire account and all associated data at any time
  • Some information may be retained as required by law or for legitimate business purposes (such as financial records for tax compliance)

9.4 Marketing Opt-Out

We may send you promotional emails about new features, updates, and offers. You can opt out of these marketing communications at any time by:

  • Clicking the "unsubscribe" link in any marketing email
  • Adjusting your communication preferences in your account settings
  • Contacting us at developer@saltlyai.com

You cannot opt out of service-related communications necessary for the operation of our Service (such as dispute updates, security alerts, or billing notifications).

9.5 Cookies

You can manage cookie preferences through your browser settings. However, disabling authentication cookies may prevent you from using certain features of our Service.

10. International Users

Our Service is currently available only to users in the United States. Our servers and data storage are located in the United States. By using our Service, you consent to the transfer and processing of your information in the United States.

11. Children's Privacy

Our Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child under 18, please contact us immediately at developer@saltlyai.com, and we will take steps to delete such information.

12. Third-Party Links

Our Service may contain links to third-party websites or services (such as Uber Eats and DoorDash). We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any personal information.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes, we will:

  • Update the "Last Updated" date at the top of this policy
  • Notify you via email if the changes are material
  • Post a notice on our Service

Your continued use of our Service after any changes constitutes acceptance of the updated Privacy Policy.

14. California Privacy Rights

If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA), including:

  • The right to know what personal information we collect, use, and disclose
  • The right to request deletion of your personal information
  • The right to opt out of the sale of personal information (we do not sell personal information)
  • The right to non-discrimination for exercising your privacy rights

To exercise these rights, contact us at developer@saltlyai.com.

15. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

Email: developer@saltlyai.com
Mail: Saltly LLC, 7287 NW 78th Terrace, Medley, FL 33166, United States

We will respond to your inquiry within a reasonable timeframe.

Effective Date: January 28, 2026

By using Saltly AI, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.